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Company Policies

OPERATING HOURS

Monday to Friday from 9:00 am to 4:30 pm. 


BECOMING A CUSTOMER 

Becoming a Homelegance qualified dealer requires a store front or a physical business address for billing (excluding stores on social media platform). Dealers must submit their current year Resale Certificate for Sales Tax along with completed Dealership Application to apply for an account. Once the account is approved, an initial order of $5,000 is required to activate the account. All customers need to maintain a minimum purchase of $25,000 each calendar year to keep the account active. Any accounts that do not meet this amount may be removed from the qualified list at Homelegance’s discretion. 


PAYMENT TERMS 

Homelegance does not offer any in-house terms but a financing option is available through CIT Commercial Services upon account approval with a minimum purchase of $600 per order. We also accept checks and credit cards (VISA & MasterCard only). There will be a $50 charge for all returned checks and credit card disputes. A 3% credit card convenience fee applies on all transaction below $1000. Past due accounts will be subject to a service charge of 1.5% monthly. 


WILL-CALL ORDERS 

All pickups are by appointments only. Appointments must be made during our business hours. To schedule pickups, please contact the office with your order acknowledgement at least 24 hours in advance, excluding weekends and holidays. Orders must meet minimum of $500 or a $50 service charge will be applied. All pickups need to be made prior to 4:30 pm. 


SHIPPING ORDERS 

Orders can be processed for shipping within 2 business days after receiving the order confirmation from the customer. Orders being shipped must meet minimum of $800 per shipment. Certain temporarily out of stock items can be shipped at the customer’s discretion through our associate warehouses; a minimum purchase of $1500 per shipment is required at regular prices, and the customer will be responsible for all shipping arrangements.


FREIGHT 

We work with various third party carriers that offer discounts on freight rates. All quotes are based on dock to dock. Any additional service may accrue additional charges. Please call or email the office for details. 


SPECIAL ORDERS 

Items placed as a special order must be pre-paid for in full and may not be canceled after confirmation has been received or the prepayment will be forfeited. 


DAMAGED SHIPMENTS 

Any claims for damaged or lost merchandise must be made against the freight carrier. Prior to signing the delivery receipt, customers must count the number of cartons they receive and inspect that they are free from damages. Any damaged boxes must be written on the delivery receipt and claims must be submitted to the freight company. Homelegance is not responsible for lost or damaged items during shipping. 


DEFECTIVE MERCHANDISE 

Manufacturer defects or missing parts must be claimed within 60 days from the date of the Homelegance invoice. To submit a claim, please email claim@snaimports.com with the account number, the invoice number, and the item number along with pictures that indicate the issue and show the carton markings (including the purchase order number) on the carton. For parts requests, please email parts@snaimports.com. Please allow 2 business days for us to process your claim. Upon receipt of the claim, the claims department will evaluate the claim and give further instructions. 


MERCHANDISE RETURNS 

All returns must be in their original box with all the packing intact along with the Return Merchandise Authorization (RMA). Returned items without an RMA will NOT be accepted. For non-defective items being returned or exchanged, there will be a 30% restocking fee applied at Homelegance’s discretion. Customer damaged products will not be allowed for return or exchange. 


CONTAINER PROGRAM 

All container orders require 30% deposit at order confirmation. The remaining balance is due at the receipt of the invoice. Late payments will be assessed at a 1.5% monthly finance fee. All prices are quoted FOB port of origin. Customers are responsible for the freight, customs, and any necessary duties. Homelegance helps support the customer at a bridge price if the container ordered lead time is longer than usual. We also offer split container program for customers who prefer not to commit to ordering a full container. Please contact the office or the sales representative for more details.